Tuesday, April 16, 2024
Tuesday, April 16, 2024

InMotion Hosting Review: As Good As Advertised? [2024]

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InMotion Hosting Review: As Good As Advertised? [2024]
Top 25 WordPress Hosting 2023
Top Reseller Hosting 2023
Top Cloud Hosting 2023
Best US Web Hosting
Top 10 Web Hosting 2015

FEATURES

(Almost) Everything You Need, but the Extras Add Up

InMotion Hosting shared hosting features
InMotion Hosting’s plans offer most of the basics, no matter which plan you choose.

In terms of features, InMotion Hosting has thought out exactly what each tier of user would most likely need. From resource quotas to extras like domain names, PHP workers, and SSLs, InMotion Hosting plans are (almost) all-inclusive. However, the targeted exclusion of specific tools and features can sometimes seem a little exploitative.

What do I mean by this? Well, for example, there’s a lack of free internal, automatic backups with unmanaged plans, selective term options (spoiler: monthly payment is often only available for expensive, higher-resource plans), and limited levels of support per tier (expect to pay more for phone support). Oh, and a domain name is free but privacy isn’t – and InMotion Hosting charges more than usual for it.

Free Domain Name & SSL

InMotion Hosting free domain name extension options
Though limited, the free domain name extensions on offer include popular options.

A free domain name is the Holy Grail of hosting “freebies” – though most single-site plans should absolutely include one, especially if priced at the premium end of the spectrum. Luckily, InMotion Hosting doesn’t disappoint in this department, allowing you to register .com, .net, .org, .biz, .info, and .us domain names for free.

InMotion Hosting’s WordPress on Platform i, monthly, Core shared, VPS, and dedicated hosting plans don’t include free domain names, likely because these are plans aimed at customers who want to host multiple websites, making it more difficult (if not impossible) to fold the unavoidable ICANN domain name fees into the plan fees.

InMotion Hosting also throws in free SSL certificates. From an “already-free” provider – AutoSSL – with encryption levels to match, you’ll get the usual ongoing automatic renewal of your certificates offered by most providers.

Unlimited NVMe SSD Storage

Most of InMotion Hosting’s shared and WordPress on cPanel plans include unlimited storage space. It’s not an offer you usually hear about – especially when the aforementioned storage space is the highly efficient NVMe SSD storage. Just be sure to use your quota only for site-related data and tasks – otherwise, you may have it revoked.

Read Also: Interserver Hosting Review 2024: How To Register and Buy Hosting and Why Is It The Best Hosting

Hostinger Web Hosting Company Reviews 2024

The InMotion Hosting Website Builder – The BoldGrid Builder

InMotion Hosting Boldgrid WordPress Website Builder feature
InMotion Hosting WordPress hosting plans include free use of the premium BoldGrid Website Builder platform.

Included with all InMotion Hosting plans is another useful freebie: a website builder called the BoldGrid WordPress Website Builder. With 200+ modern templates, drag-and-drop elements, and a beginner-friendly layout, it’s a winner.

banner

However, BoldGrid does have one minor limitation: as the name implies, it’s only for creating WordPress websites, so it might not be the best option if you’re averse to using WordPress.

Also, you don’t have to use BoldGrid – can just install WordPress using Softaculous, then use the built-in WordPress building tools (or a free or paid theme with advanced building tools) to set up your site if you prefer.

Backup Manager

InMotion Hosting’s standalone backup manager – called the Backup Manager (no surprises there, right?) – is included free with select InMotion Hosting plans. You can add it to all other plans for a fee.

A complete suite for setting up, scheduling, and managing automatic and manual backups and restoring content, the Backup Manager is well worth it. However, if you’re hosting a WordPress site with InMotion Hosting, you can just integrate numerous free or paid backup plugins into your setup, too.

InMotion Hosting Features at a Glance

Free domain name? (select plans and term lengths only)
Free SSL? (AutoSSL)
Money-back guarantee7–90 days (depending on renewal term)
Uptime guarantee99.999% for Shared Business Pro plans only
Data centers2 in the US (Los Angeles and Washington, D.C.) and 1 in the Netherlands (Amsterdam)

EASE OF USE

Beginner-Friendly but Not Quite as Much (or Fast) as It Could Be
InMotion Hosting Account Management Panel (AMP) menu options.
You can do a lot from the InMotion Hosting Account Management Panel (AMP).

As standard, all of InMotion Hosting’s plans are designed to be easy to set up and manage. However, you may need some advanced knowledge when you use Softaculous to install or manage WordPress or another CMS, script, or plugin.

If you want it all pre-installed, go for one of InMotion Hosting’s WordPress-specific hosting plans rather than the general shared hosting plan that I tested. You have two options: shared WordPress hosting or the powerful, next-generation WordPress “Platform i” cloud VPS hosting. Perfect for developers and enterprises who want to build on WordPress, Platform i WordPress hosting offers ramped-up performance, including dedicated resources.

Though it took no longer than ten minutes to sign up for the Launch plan, my main issue was that it took a whole day (not minutes, as advertised) before I could access Softaculous or the control panel, configure my settings, and install a site.

Creating a New Account with InMotion Hosting

Getting started with InMotion Hosting is a straightforward enough process if you know exactly what type of hosting and resources you need. I quickly picked out the package I wanted: Launch. It’s one up from the entry-level plan and features UltraStack – a custom technology stack with layered caching to increase site performance. Then, I navigated to my cart, at which point I was able to add on some useful extras before choosing a domain and paying.

InMotion Hosting sign-up page add-on selection.
The Backup Manager add-on is pre-selected, but you can remove it by selecting “No, Thanks.”

I wasn’t accosted with many upsells during the sign-up process. However, I noticed some preselected add-ons, like the Backup Manager. But I had the option to opt out of these services, and a simple ticking of the No, Thanks box removed them and the corresponding extra charges.

InMotion Hosting 10% off discount offer
A surprise 10% off my InMotion Hosting plan brightened my day.

Other surprises were being charged a lot extra for domain privacy, being given a random 10% off (on top of the existing advertised discounts on InMotion Hosting’s site), and then having my PayPal transaction declined the first time around (for no reason). So, signing up with InMotion Hosting was a mixed bag of pros and cons in my case.

Besides PayPal, other accepted payment methods include credit and debit cards (Visa, Mastercard, American Express, Discover), as well as checks and money orders (by mail only).

After checkout, I was automatically redirected to the InMotion Hosting shared hosting plan page instead of the control panel. I had to click Login in the top-right corner, which signed me in without the need to enter my password, and redirected me to my InMotion Hosting Account Management Panel (AMP) and a quick (optional) pop-up survey.

Though simplistic, I found it difficult to navigate the AMP control panel, as there’s no search bar function. Am I just a lazy millennial so used to Google Search? Maybe… but still, it’s just an easier way to get around. Instead, I had to navigate to the InMotion Hosting help section, where I was able to use the search function to find out how to activate an SSL certificate.

Connecting a Domain and Installing WordPress

A free domain name is included with select InMotion Hosting plans, including the 1-year shared hosting plan I chose. You can also purchase additional domain names for a fee – though, again, from the limited set of domain extensions (.com, .net, .org, .biz, .info, and .us).

During the sign-up process, you’ll have to choose your domain or specify an existing one that you own. Once you complete the setup, this domain name will be automatically connected to your plan. No fiddling with pointers and such is necessary, which is much appreciated. I’ve had to do this before for hosting bought with a domain, and it’s not easy.

Then, it’s time to pay and wait for your plan to be ready to configure. Finally, once the setup is complete (almost a whole day later, in my case), you can dabble with the plan settings and access the Softaculous installer where you can install WordPress.

The Softaculous Installer

InMotion Hosting Softaculous Installer menu.
The Softaculous installer makes setting up your site easy, if not completely foolproof.

Need to install WordPress or another CMS, plugin, script, or web app? Meet Softaculous, AKA the main panel through which you will now install all the above CMSes and tools for your InMotion Hosting plan. As with all hosting providers, this is built into your control panel.

Just click the Softaculous button in your InMotion Hosting AMP plan setting menu (it only shows once it’s fully set up) to go to the Softaculous control panel and all the associated tools and installation options.

Related: GoDaddy Web Hosting Reviews – Pros & Cons – Features and Details

UltraStack & W3 Caching Technology

UltaStack is a custom server software stack designed to increase site speed and performance, utilizing NGINX, Redis, Brotli Compression, and PHP-FPM. Perfect for beginners, UltraStack is pre-installed and preconfigured according to your chosen shared hosting plan. There’s no need to adjust its settings, but you can switch between Redis and NGINX caching and modify basic settings using the NGINX Helper WordPress plugin.

If you opt for InMotion Hosting’s shared WordPress hosting plans, a similar tech stack that isn’t explicitly called “UltraStack” is included. With certain VPS configurations, UltraStack is not included, but you do get access to the cPanel Cache Manager plugin tool, and in any case you may be purchasing a VPS to configure your own stack.

Conversely, Platform i WordPress hosting plans include a dedicated Redis cache of 16 MB–256 MB, depending on your plan.

While you can add the popular W3 Total Cache plugin for free to any WordPress website on any hosting platform, you’ll have to figure out the settings on your own. But InMotion Hosting’s managed WordPress hosting plans come with W3 Total Cache pre-installed and configured. You may still have to tweak it for some sites, but it will already be optimized for InMotion Hosting’s own server configuration.

90-Day Money-Back Guarantee
nMotion Hosting money-back guarantee.
InMotion Hosting’s 90-day money-back guarantee is one of the most generous I’ve seen.

A money-back guarantee is a must if you don’t know exactly what kind of hosting service you’re going to need. A 30-day money-back guarantee is the industry standard.

InMotion Hosting goes one step further, offering a 90-day money-back guarantee for all of its shared and 6-month and longer-term VPS and reseller hosting plans. This should give you more than enough time to trial InMotion Hosting’s service before committing long-term.

Yes, a money-back guarantee also covers dedicated hosting and month-by-month VPS and reseller plans – but only for 30 days.

PERFORMANCE

Stable Uptime and Consistent Loading Speeds

Performance is one of the most important factors when choosing a host. It doesn’t matter how much a plan costs, how big the discount is, or what others have claimed about a service if your site takes ages to load and crashes. Does it? In the case of InMotion Hosting, you’re well cared for, as it returned some of the best uptime and performance of many of the hosts we’ve tested.

During my InMotion Hosting tests, there was absolutely no downtime, and my site consistently loaded in around 1.2–1.5 seconds.

GTmetrix

InMotion Hosting GTmetrix test results.
InMotion Hosting earned an A grade – just short of the top A+ grade it could have.

For this review, I tested the mid-range, shared hosting plan: Launch, which features what InMotion Hosting refers to as “6x” UltraStack technology – for context, the top-end WP Pro plan offers 40x-level tech. I uploaded our test WordPress website, and then monitored the site’s performance over time using GTmetrix and UptimeRobot, taking particular note of uptime and page loading speeds. If you want to find out more about how we test web hosts, read about this here.

In my GTmetrix tests, my test site performed well, scoring the host an “A” grade. With a content delivery network (CDN) activated and some minor tweaks, the results could be slightly better.

InMotion Hosting GTmetrix typical loading time test results
Typical loading times were pretty good at around 1.5 seconds.

When we look at the specific test results, we see that InMotion Hosting’s loading speeds are not just fast but quite stable. That said, they could be a little faster if you install and configure a caching plugin and CDN. Yes, NGINX and/or Redis caching is already installed thanks to UltraStack, but that doesn’t mean you have to settle for the associated preset setting and estimated performance limits.

UptimeRobot

InMotion Hosting UptimeRobot test results.
Consistent uptime is a major draw of hosting with InMotion Hosting.

UptimeRobot monitors website uptime and downtime, even reporting specific incidents and events. During my tests, my InMotion Hosting-hosted website actually stayed up throughout, scoring a 100% uptime rate, with no instances of downtime at all. However, it’s possible a little downtime may occur in the future – especially for brief periods of maintenance.

InMotion Hosting also doesn’t have an uptime guarantee in place for any of its plans besides shared Business Pro plans. So, if your uptime were to drop, you aren’t actually entitled to a refund or cancellation of your hosting for any other plans. Though most providers promise an uptime of at least 99.9%, it would be better if InMotion Hosting had a service-level agreement in place stipulating this.

SUPPORT

Impressive 24/7 Support from Helpful Agents

InMotion Hosting offers various support channels through which you can contact its support team, including:

  • Live chat
  • Email
  • Ticket
  • Mail
  • Skype
  • Phone (limited hours)

InMotion Hosting’s support team is separated into three divisions: sales, technical, and accounts and billing. The first two are available 24/7/365. However, do note that billing and accounts-related and phone support is only available from 9 a.m. to 9 p.m. (ET), Monday to Friday.

With InMotion Hosting’s basic plans (Launch and Core), phone support is excluded from the support options. You need to purchase a Power or Pro shared or WordPress hosting plan to access it. Or, in the case of reseller, VPS, or dedicated hosting, an R-2000N, VPS 8GB RAM, or Advanced plan or up, respectively.

On contacting InMotion Hosting’s technical support via live chat, a chatbot greeted me and tried to direct me to helpful support resources and articles. I opted to chat with an agent, and I received further detailed questions regarding my customer status, account, and query. After filling out all the required info, which took around 5–10 minutes, the chatbot told me that it would connect me to an agent.

A second thereafter, I received a notification that support had opened a ticket and emailed me a link. Just a minute later, I was connected to a real agent, who advised they would review my account. Within a few minutes, they had reviewed the details and sent an informed response to my query.

InMotion Hosting live chat support interaction.
I appreciate InMotion Hosting’s great live chat support service after receiving a detailed and helpful answer.

Having chatted to a few support teams before, this was a relief. I appreciate that InMotion Hosting asks all the questions beforehand so it can get right to your query. No misunderstandings or fumbling around trying to find out your details and such, which can cause both parties undue stress and annoyance.

Next up, I tested ticket support, which is only available to existing customers via the InMotion Hosting AMP panel. Ticket support response was a little slower (the following morning, but it was New Year’s Eve, so I’ll give them that). But it was no less courteous, informative, and helpful.

Overall, I’m pretty impressed with InMotion Hosting’s support. Not only is it truly 24/7, fast, streamlined, and stress-free, but agents are professional, helpful, friendly, and informed. Definitely one of the best support interactions I’ve had testing hosts thus far.

PRICING

Competitively Priced and Discounted but Nothing Much Stands Out

InMotion Hosting is neither the most expensive nor the cheapest option. Its plans are priced reasonably for the specs and resources offered and discounted competitively enough compared to other hosts’ plans. And that might just be the issue – if you can get a (even if slightly) better deal and performance elsewhere, why go for basic InMotion Hosting?

Well, for a few reasons: InMotion Hosting’s 90-day money-back guarantee and generous longer-term discounts. If you’re going for shared hosting or long-term (6+ months) VPS or reseller hosting, you’re unlikely to find such a lengthy money-back guarantee elsewhere. And it’s nice to be rewarded a little more for opting for a longer term of hosting while still being covered for the above.

Shared Hosting

Plan NameSpaceBandwidthPanelNumber of SitesPrice
Core100 GBUnlimitedcPanel2$2.29Details
LaunchUnlimitedUnlimitedcPanel25$4.99Details
PowerUnlimitedUnlimitedcPanelUnlimited$4.58Details
ProUnlimitedUnlimitedcPanelUnlimited$11.91Details
WP Core100 GBUnlimitedcPanel2$2.99Details
WP LaunchUnlimitedUnlimitedcPanel25$8.99Details
WP PowerUnlimitedUnlimitedcPanelUnlimited$6.75Details
WP ProUnlimitedUnlimitedcPanelUnlimited$12.75Details

VPS

Plan NameSpaceCPURAMOSPrice
VPS 4GB90 GB4 cores4 GB$14.99Details
VPS 8GB150 GB8 cores8 GB$24.99Details
VPS 12GB RAM210 GB6 cores12 GB$34.99Details
VPS 16GB RAM360 GB8 cores16 GB$34.99Details
VPS 20GB420 GB20 cores20 GB$54.99Details
VPS 24GB480 GB24 cores24 GB$64.99Details
VPS 32GB540 GB32 cores32 GB$74.99Details

Dedicated Server

Plan NameSpaceCPURAMOSPrice
Aspire1 TB4 x 3.00GHz16 GB$69.99Details
Essential2 TB4 x 3.50GHz32 GB$99.99Details
Advanced2 TB6 x 3.50GHz64 GB$169.99Details
Elite4 TB8 x 3.30GHz128 GB$239.99Details
CC-10001 TB12 x 3.20GHz192 GB$499.99Details
CC-20002 TB24 x 3.20GHz256 GB$599.99Details
CC-30003.2 TB32 x 3.20GHz512 GB$749.99Details

Cloud Hosting

Plan NameSpaceCPURAMBandwidthPrice
1GB30 GB1 core1 GB2 TB$6.00Details
2GB50 GB2 cores2 GB3 TB$12.00Details
2GB60 GB2 cores2 GB4 TB$18.00Details
4GB100 GB4 cores3.98 GB5 TB$24.00Details
6GB120 GB6 cores6 GB6 TB$34.00Details
8GB150 GB8 cores8 GB7 TB$48.00Details
12GB280 GB12 cores12 GB8 TB$54.00Details
16GB360 GB16 cores16 GB9 TB$96.00Details
32GB540 GB32 cores32 GB12 TB$192.00

Resellers

Plan NameSpaceBandwidthPanelPrice
R-1000N80 GB1 TBcPanel$13.99Details
R-2000N160 GB2 TBcPanel$39.99Details
R-3000N200 GBUnlimitedcPanel$49.99Details
R-4000N300 GBUnlimitedcPanel$59.99

INMOTION HOSTING REVIEW: BOTTOM LINE

 

InMotion Hosting is a reliable hosting provider that offers satisfactory performance, a good range of features, and competitive pricing.

InMotion Hosting’s customer support is definitely a standout feature, so if you happen to be that person who is always contacting support, this could be an ideal choice.

InMotion Hosting also covers many bases. It offers budget shared hosting and premium VPS and dedicated hosting options to suit various projects and make upgrading or downgrading a breeze.

Could you find slightly better-performing and/or cheaper hosting options? Yes, for sure. But I think most customers would be quite satisfied with InMotion Hosting.

FAQ

Does InMotion Hosting offer refunds?

Yes, InMotion Hosting does offer refunds. In fact, its 90-day money-back guarantee covers all of its shared, 6-month, and longer-term VPS and reseller hosting plans. A shorter – but still generous – 30-day money-back guarantee backs up InMotion Hosting’s dedicated and month-by-month VPS and reseller hosting plans. You can cancel your service and get a full refund for your hosting during this time period.

Is InMotion Hosting good for hosting a WordPress site?

Yes, InMotion Hosting even offers two types of WordPress-specific hosting plans: shared WordPress hosting and VPS-based Platform i WordPress hosting. You can also install WordPress easily using Softaculous on all other InMotion Hosting plans, including general shared, VPS, and dedicated options.

What control panel does InMotion Hosting support or offer?

InMotion Hosting’s in-house hosting panel is the Account Management Panel (AMP). However, cPanel is also included with most InMotion Hosting plans, as well as the Softaculous installer. Using all the above, you can easily create, set up, install, manage, and configure sites, site design templates, and numerous CMSes, plugins, scripts, web apps, and hosting settings.

Where are InMotion Hosting’s data centers and servers located?

InMotion Hosting has data centers located on the West (Los Angeles) and East (Washington D.C.) Coast of the US, as well as one European data center in Amsterdam. They’re equipped for maximum performance and security.

InMotion Hosting also utilizes NGINX as a CDN to improve global performance for its hosting products. In addition, websites hosted on InMotion Hosting’s Platform i plans come with W3 Total Cache pre-installed and pre-configured.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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